Customer Support Manager


Salary: not disclosed by recruiter

Industry: internet/ e-commerce

Functional Area: ITES, BPO, KPO, LPO, Customer service

Keyskills: daily operations, customer service, customer support, MIS reporting, escalation manager

Education

UG: Any Graduate – Any Specialization

Description:

  • candidate must be able to direct the daily operations of the customer service team
  • develop and implement effective customer service policies & procedures
  • MIS reporting- daily monitoring and tracking of call logs, email tickets etc
  • Assist with call scripting based on call scenarios
  • must have excellent communication skills
  • effective coordination skills

Recruiter Name: Diana

Website: http://www.stylecraze.com

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